NAICS category

Telemarketing Bureaus and Other Contact Centers

NAICS 561422

FY2026 ended Sep 30 · data still posting · data as of 2026-11-01†

† DoD contract data posts to USAspending about 90 days after award.

Part of Administrative, Support, and Waste Management Services →

$770.1M
Federal awards
FY2026 · data still posting
3
Recipients
NAICS 561422
Code

NAICS code 561422 (Telemarketing Bureaus and Other Contact Centers) accounted for $770.1M in federal contracts in FY2026, led by the Department of Health and Human Services, across 3 recipients. Its largest recipient on record was Maximus Federal Services, Inc., with 88%. FY2026 ended Sep 30 and its data is still posting. Computed

Obligations by year

Computed
$774.9M
FY20
$1.1B
FY21
$860.3M
FY22
$915.4M
FY23
$1.1B
FY24
$1.1B
FY25
$770.1M
FY26 partial
▲ 43%
FY20 to FY25

Key takeaways

Computed
FY2026 ended Sep 30 · data still posting · data as of 2026-11-01
  • Telemarketing Bureaus and Other Contact Centers (NAICS 561422) accounted for $770.1M in federal obligations in FY2026, compared with $1.1B in FY2025.
  • It ranked #96 among industries by federal contract dollars in FY2026 (data still posting).
  • The Department of Health and Human Services provided 91% of it.
  • Its largest recipient was Maximus Federal Services, Inc., with 88%.

Top recipients

Computed
Maximus Federal Services, Inc.$682M
Fred Hutchinson Cancer Center$9.5M
Leidos, Inc.$3.8M
Peckham Vocational Industries, Inc.$2.9M
CACI International Inc$2.1M

Recipient breakdown available for 90% of obligations shown

Awards

Source

Largest FY2026 awards in this category

Awards coded NAICS 561422 that started in FY2026, by the amount obligated on each so far.

No award on record in this category started in FY2026.

Largest awards in this category

Contact Center Operations (CCO)
awarded 2013$5.5B
Contact Center Operations
awarded 2022$3.3B
CDC Info Surge Support and National Covid 19 Vaccination Assistance Hotline
awarded 2021$354.6M
Other Function, Customer Contact Center (CCC)
awarded 2017$236.6M
Contact Center Operations - Bridge Contract
awarded 2022$176.4M
Agent Contact Center Customer Service Representative I Fte 410 COVID-19
awarded 2020$98.4M
Build, Test, Deliver and Maintain Integrated Information Systems That Support…
awarded 2024$92.3M
CDC Info
awarded 2022$85M

Total value over each award’s life, largest first.

Related

Why the labels? The graph is only worth anything if the links are trusted. Facts taken straight from a federal filing are Source; figures we calculate are Computed; links we infer (corporate parents, districts, similar contractors, connections between records) are Inferred, worded carefully, never asserted as fact and never a claim that one thing caused another. Spot an error? Tell us.