Tier 0/TIER 1 Information Technology Service Management Incident and Service Level Agreement Thresholds
FY2022 · complete year · data as of 2026-07-11
A single federal award, with both ends of the trail linked.
Award 36C10B22N10160013 is a contract from the Department of Veterans Affairs to General Dynamics Information Technology, Inc., $72M obligated, FY2022 to FY2025, for Tier 0/TIER 1 Information Technology Service Management Incident and Service Level Agreement…. The work is performed in Virginia. It is classified as NAICS 541512 (Computer Systems Design Services) and PSC DE01 (IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)). Source
Description
Tier 0/TIER 1 Information Technology Service Management Incident and Service Level Agreement Thresholds. These Services Will Include Technical, Logistical, and Programmatic Services to Fulfill the Requirements of the Performance Work Statement.