This to Is to Improve Customer Service Scores Reported by a 3RD-PARTY Vendor Who Completes a Quarterly Participant Caller Survey. PSD Seeks to Improve CX by Reducing the Number of Contacts & Paper Forms Customers Complete to Fulfill Requests.

Awarding agencyPension Benefit Guaranty Corporation →

RecipientSerco Inc →

Place of performanceVirginia →

CategoryNAICS 541330 PSC R499

Competed?Not recorded✓ from source

Total (exact)$135,741,413

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awarded 2013$1.2B

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awarded 2018$1B

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awarded 2023$786.1M

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awarded 2018$507.3M

Program Management, Financial and Business Management, Technical and…

awarded 2022$384.2M

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awarded 2019$141M

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awarded 2020$130.5M

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Why the labels? The graph is only worth anything if the links are trusted. Facts taken straight from a federal filing are ✓ from source; figures we calculate are ≈ computed; links we infer (corporate parents, districts, competitors, connections between records) are ≈ inferred, worded carefully, never asserted as fact and never a claim that one thing caused another. Spot an error? Tell us.